Privacy Policy

This privacy policy describes how Studio Smile SA collects, uses and protects your personal data in accordance with the Federal Data Protection Act (LPD) and the General Data Protection Regulation (GDPR).

1. Data controller

The data controller is:

2. Data collected

We collect the following categories of data:

2.1 Identification data

• Date of birth

2.2 Medical data

• Allergies and ongoing treatments

2.3 Financial data

• Bank details for payment

2.4 Browsing data

• Browser and device type

2.5 Communication data

• Completed contact forms

3. Processing purposes

Your data is processed for the following purposes:

• Appointments: scheduling, confirmation and appointment reminders

4. Legal basis for processing

The processing of your data is based on the following legal grounds:

• Legal obligations: medical record retention (20 years)

5. Retention period

We retain your data for the following periods:

• Billing data: 10 years (accounting obligations)

6. Data recipients

Your data may be shared with:

• Dental laboratories: for manufacturing prostheses and appliances

We never sell your data to third parties for commercial purposes.

7. Data transfer

Your data is mainly processed and stored in Switzerland. If a transfer to a third country is necessary (for example for cloud services), we ensure that the destination country offers an adequate level of protection or that appropriate safeguards are in place.

For transfers outside the EEA/Switzerland, we use the European Commission's standard contractual clauses.

8. Data security

We implement the following security measures to protect your data:

• Restricted access to authorised personnel only

9. Your rights

In accordance with the LPD and GDPR, you have the following rights:

9.1 Right of access

You have the right to obtain confirmation that your data is being processed and to access this data.

9.2 Right to rectification

You can request the correction of inaccurate or incomplete data concerning you.

9.3 Right to erasure

You can request the deletion of your data, unless its retention is required by law (e.g. medical record).

9.4 Right to restriction

You can request restriction of the processing of your data in certain cases.

9.5 Right to portability

You can request to receive your data in a structured and commonly used format.

9.6 Right to object

You can object to the processing of your data for direct marketing purposes.

9.7 Right to withdraw consent

You can withdraw your consent at any time, without affecting the lawfulness of prior processing.

9.8 Exercising your rights

To exercise your rights, contact us by:

• Email: privacy@studiosmile.ch
• Post: Studio Smile SA, 8 Chemin de la Montagne, 1224 Chêne-Bougeries
• Tel.: +41 22 512 12 08

We will respond to your request within 30 days.

10. Cookies and similar technologies

Our site uses cookies to enhance your browsing experience.

10.1 Types of cookies used

• Analytical cookies: Google Analytics to understand site usage

10.2 Cookie management

You can manage your cookie preferences via the consent banner displayed on your first visit. You can also configure your browser to block cookies.

To learn more about cookies: www.allaboutcookies.org

11. Social networks

Our site contains links to our social media profiles (Instagram, LinkedIn, Facebook, WhatsApp). By clicking these links, you leave our site and are subject to the privacy policies of these platforms.

We do not integrate social sharing buttons that would transmit your data to these platforms without your consent.

12. Minors

Our practice treats minor patients as part of paediatric dentistry. Minors' data is collected with the consent of the legal representative.

Minors over 14 can consent autonomously in certain cases, in accordance with the LPD.

13. Policy modifications

We reserve the right to modify this privacy policy at any time. Modifications will be published on this page with the update date.

In case of substantial modification, we will inform you by email or by a notice on our site.

14. Complaint

If you believe that the processing of your data does not comply with applicable regulations, you can file a complaint with the competent data protection authority:

15. Contact

For any question regarding this privacy policy or the protection of your data, contact our data protection officer:

Last updated: January 2025